Privacy Policy.

1. Who we are

DVS Commercials ("we", "us", "our") is a van hire business based at The Lake, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DA. We are the data controller for the personal information described in this policy.

2. What data we collect

We may collect and process the following categories of personal data:

• Identity information — full name, date of birth, driving licence details
• Contact information — phone number, email address, postal address
• Booking information — vehicle hired, dates, mileage, payment records
• Website data — IP address, browser information, pages visited
• Communications — emails, phone call notes, web form submissions

3. How we use it

We use your personal data to operate our hire service, manage bookings, run identity and licence checks, process payments, communicate with you about your hire, comply with our legal obligations, and improve our services. We do not sell or rent your personal data to anyone.

4. Lawful basis

We rely on the following lawful bases under the UK GDPR: contract performance (where we need to process data to fulfil a hire), legitimate interests (where processing is reasonably necessary to run our business), legal obligation (where required by law, e.g. licence verification), and consent (where we ask for it explicitly, e.g. marketing communications).

5. Cookies

Our website uses cookies to provide essential functionality and to help us understand how visitors use the site. For full details of which cookies we set and how you can control them, please see our cookie policy.

6. Sharing & third parties

We share personal data only where necessary: with the DVLA for licence checks, with insurers for cover and claims, with payment processors for billing, and with reputable IT providers who keep our systems running. All third parties are contracted to keep your data secure and use it only as instructed.

7. Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law (typically 6 years for accounting records and 2 years for hire records). Once retention periods expire, we delete or securely anonymise the data.

8. Your rights

You have the right to access your personal data, request correction or deletion, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. How to contact us

For any privacy-related questions or to exercise your rights, please contact us:

• Email: hire@dvsmotorgroup.co.uk
• Phone: 01664 563 275
• Post: DVS Commercials, The Lake, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DA