Most of what you need to know before, during, and after a hire. Call us on 01664 563 275 if your question isn't here.
In an accident? Call United Incident Support 24/7 0333 207 9654
If anyone is hurt, call 999 first. For non-injury incidents, call us before the recovery service so we can advise.
Drivers must be aged 23 or over with a full UK or EU driving licence held for at least 2 years. Drivers under 25 may be subject to a young driver loading.
A standard UK Category B licence covers all our vans up to 3.5 tonnes (small vans through to Luton vans). Drivers with more than 6 penalty points cannot hire. Minibuses with 12 or more seats require a D1 entitlement — see our minibuses page for detail.
Either give us a call on 01664 563 275, send an enquiry through any vehicle page, or email hire@dvsmotorgroup.co.uk. We'll confirm availability within the hour during working hours.
Yes — we can usually get you away in around 15 minutes. Pick up the phone, arrive with your documents, and we'll have you on the road. Subject to availability.
Major debit and credit cards. The card used for the booking must be presented at sign-on, and a refundable security deposit is taken on collection. Cash cannot be accepted, for insurance purposes.
Mon–Fri 8:30am–5:30pm, Saturday 9:00am–12:30pm, Sunday closed. Out-of-hours collection or drop-off can sometimes be arranged in advance — give us a call.
Our depot at The Lake, Leicester Road, Melton Mowbray, LE13 0DA. Just off the A607, with on-site parking. Drop-off is to the same location.
The vehicle must be returned with the same fuel level it went out with (like-for-like). If it comes back with less, we refuel the shortfall at our cost-plus rate, shown at sign-on. AdBlue, where the vehicle uses it, is supplied at collection.
Standard daily, weekly, and monthly hires include a generous mileage allowance. The detail is in the rental terms. Flexi hires include the agreed allowance set out in the contract — see our flexi hire page.
A return more than 1 hour after the agreed time counts as late. After that, an additional day's hire may apply. Call us if you're running late — we can usually extend the agreement on the phone.
Some of our vehicles have tow bars fitted — please confirm at the time of booking.
Most modern vehicles in the fleet have built-in sat nav. Child seats are not provided — please bring your own.
All our vehicles are strictly non-smoking. A cleaning charge applies if a vehicle is returned with evidence of smoking inside.
Yes — every hire takes a refundable deposit. The amount depends on the vehicle (£100 for cars, small and medium vans; £250 for larger vans, Lutons, Tippers, Dropsides and minibuses). It's a temporary hold on your card and is released after the vehicle is returned on time, in good condition and with the correct fuel level. Full deposit terms →
Standard excess ranges from £1,500 to £2,000 depending on the vehicle. You can reduce it to £250 by adding our Excess Protection upgrade for £15 per day.
Yes — additional drivers are £6 / day each. Each driver must attend in person, produce a valid driving licence and provide a printed DVLA driving summary or National Insurance number.
Delivery is available for account customers only. Most hires are collected from our depot in Melton Mowbray. If your business hires from us regularly, ask us about opening an account.
Our larger minibuses are available for commercial use only — schools, community groups, charities and registered businesses. For personal/private trips, please see our MPVs.
Tell any Police Officers on scene that recovery has been arranged through United Incident Support / TTS360. Full accident procedure →
Minimum 1 day. Maximum — there isn't one. Flexi hires from 1 month upwards have their own pricing and inclusions; see our flexi hire page.
Yes — we can supply plain, unbranded vehicles for flexi hire business customers where corporate liveries aren't appropriate. Mention this when enquiring and we'll match you to a vehicle without DVS livery.
Yes — trade and business accounts with 30-day payment terms can be set up on request.
If your question isn't answered on this page, give us a call or drop a line — answers from a real human, no scripted call centre.
If anyone is injured, call 999 first. Once everyone is safe, call United Incident Support / TTS360 on 0333 207 9654 for breakdown and recovery, then call us on 01664 563 275 — we'll talk you through what to do next and start the claim. Take photos of all vehicles involved, the location, and exchange details with the other party (name, phone, registration, insurer). Don't admit liability at the scene.
Call United Incident Support / TTS360 on 0333 207 9654 for breakdown and recovery, and call us on 01664 563 275. Free roadside cover is included on every hire, so we can get the right recovery to you and arrange a replacement vehicle if needed. The recovery line is open 24/7. Out of hours, ring 01664 563 275 as well — there's an on-call response.
Standard insurance excess applies on every hire — the figure is shown on your booking and confirmed at sign-on. Excess can sometimes be reduced for a small daily fee — ask when booking.
Yes — but we must be informed at the point of booking so we can arrange the relevant insurance and breakdown cover. Motorways across the UK mainland are covered as standard. For European travel, call us before booking.