A short checklist so collection runs smoothly. If you're missing anything, we may not be able to release the vehicle — bring it all and you'll be on the road in 30 minutes.
Originals only — copies and digital scans aren't accepted. We run a DVLA licence check at sign-on.
Photocard, in date. We'll run a DVLA check on the spot.
A recent utility bill or bank statement dated within the last 3 months. Passport works for the ID part but a bill is still required for proof of address.
Same card the booking was made on. We need it physically at the counter — not the card details.
A refundable security deposit is taken on collection. Amount depends on vehicle. Released after the vehicle is returned within agreed terms — typically 3–5 working days back to the card.
Major debit and credit cards. Cash cannot be accepted, for insurance purposes.
Each additional driver must attend in person at sign-on with the same documents (licence, ID and proof of address). Additional drivers are £6 / day each.
In an accident or breakdown, call 0333 207 9654 — 24/7
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Call us, or browse the full FAQ for booking, mileage, insurance, and breakdown details.